Refund Policy

Talkume's core tools are free. This policy covers the paid Interview Simulation packs listed on our pricing page. Packs are one-time purchases; there is no subscription and nothing renews automatically.

Unused interviews

If you haven't used an interview from a pack, you can ask for a full refund of the unused interviews within 24 hours of purchase, for any reason. If you've partly used a pack within that time, we refund the unused interviews at the price you paid per interview.

When something goes wrong on our side

If an interview fails because of a problem on our side (for example, the call drops or your report isn't generated), tell us and we'll either give the interview back to your account or refund it, whichever you prefer.

Completed interviews

An interview that took place and produced a report can't be refunded, except for the technical problems described above. The report is an AI-generated estimate meant for practice; it isn't a certified language test or hiring decision.

Fair use of refunds

We check every refund request against your account's usage records. Asking for a refund for interviews you already completed, or disputing a payment with your bank for a service you used, may lead us to suspend or close your account.

How to ask for a refund

• Email hello@talkume.com from the address you used at checkout, with your order number if you have it.
• We reply within 2 business days and process approved refunds within 5 business days.
• Your bank or card provider usually shows the money back within 3–15 business days, depending on the payment method.

Payments

Payments are processed by our payment partner, Dodo Payments, which acts as the merchant of record and handles sales tax where it applies. Refunds go back to the original payment method.

Contact

Questions about a purchase or a refund? Email us at hello@talkume.com.